RULES FOR VISITORS
We are extremely pleased that you have decided to visit us and we wish you an enjoyable stay on the premises of the Royal Łazienki. For the sake of your safety and for the preservation of nature, the art works and architecture as well as for the comfort of other visitors, you are requested to comply with the present Rules:
1. GENERAL INFORMATION
1.1. ‘The Rules and Regulations for Visiting the Royal Łazienki Museum in Warsaw’ (hereinafter referred to as: ‘the Rules’) issued by the Museum Director set out the rules for visiting the facilities of the Museum, including in particular permanent and temporary exhibitions, and entry fees.
1.2. The Royal Łazienki Museum in Warsaw (hereinafter referred to as ‘Museum’) is a summer palace-garden residence of king Stanisław August, which covers an area of 76 hectares in the southern part of the Śródmieście district. The historic gardens feature 18th and 19th historical sites such as the Palace on the Isle, the Old Orangery with the Royal Theatre, the Myślewicki Palace, the White Pavilion, the Great Annexe (Officer Cadets School), the Water Tower, the Canonists’ Barracks, the Kubicki Stables and the New Orangery as well as monuments and sculptures, including the famous Monument to Fryderyk Chopin. The permanent exhibitions held in the Museum include the Royal Picture Gallery of Stanisław August, the Royal Sculpture Gallery of Stanisław August, the Royal Collection of Prints of Stanisław August, and the Polish Sculpture Gallery. The Museum presents also temporary exhibitions, including the ones organised at the Museum of Hunting and Horsemanship. Education centres are located in the Old Guardhouse, the New Palm house and in the moulding plant in the Old Orangery.
1.3. The Museum’s statutory activity is conducted in accordance with the acts mentioned below and the executive regulations thereto:
- Act of 25 October 1991 on Organising and Conducting Cultural Activities
(Journal of Laws of 2018, item 1983 as amended);
- Act of 21 November 1996 on Museums (Journal of Laws of 2018, item 2067 as amended);
- Act of 23 July 2003 on the he Protection of Monuments and the Guardianship of Monuments (Journal of Laws of 2018, item 2067 as amended);
- Statutes of the Royal Łazienki Museum in Warsaw of 22 December 2017 laid down by the Minister of Culture and National Heritage (Official Journal of the Ministry of Culture and National Heritage of 22 December 2017, item 92).
1.4. The Museum’s historical buildings and the Garden are monuments entered into the Register of Monuments and the list of Historic Monuments. They are subject to legal protection under the Protection of Monuments and the Guardianship of Monuments Act of 23 July 2003 and other generally applicable laws.
1.5. Entry to the Garden is free. The Garden Rules are available on the website: https://www.lazienki-krolewskie.pl/pl/regulamin-ogrodow.
1.6. To visit permanent and temporary exhibitions in the Old Orangery, the White Pavilion, the Water Tower, the Palace on the Isle, the Myślewicki Palace, the Great Annexe and the Museum of Hunting and Horsemanship an entry ticket or invitation is required. The current prices of tickets are displayed at the ticket offices and on the Museum’s website: https://www.lazienki-krolewskie.pl/pl/zwiedzanie/cennik.
1.7. As a part of the ‘Accessible Culture’ programme run by the Ministry of Culture and National Heritage, children and students (up to 26 years of age) can buy tickets for 1 zloty. The Museum accepts the Large Family Card (Karta Dużej Rodziny), ISIC (International Student Identity Card) and the Warsaw Pass. In addition, entries organised by the Club of Friends of Royal Łazienki are also accepted by the Museum.
1.8. On Fridays, entry to historical buildings is free. One person is entitled to one free ticket. Visits are individual, without a guide or prior reservation. Group visits with a guide and with prior reservation are possible in specified cases on the Museum Director’s approval. Groups taking part in paid educational classes are an exception.
1.9. Audio guides can be rented in the following languages: Polish, English, French, German, Russian, Spanish, and Italian.
2. ENTRY FEES, CONCESSIONS AND FULL EXEMPTIONS
2.1. Visitors may enter the exhibitions on the basis of their ticket or pass, which may be purchased in all Museum ticket offices.
2.2. The Museum’s Director specifies the entry fees in respect of all the facilities of the Royal Łazienki Museum in Warsaw. The price list with all the fees and concessions and people entitled thereto has been established by a separate Ordinance of the Museum’s Director and is available on the website:
2.3. Persons listed in Article 10, paragraph 3b of the Act of 21 November 1996 on Museums are exempted from fees for entry to the Museum’s buildings. Information on persons entitled to exemptions is available on the website: https://www.lazienki-krolewskie.pl/pl/zwiedzanie/cennik.
2.4. Documents proving entitlement to reduced tickets should be presented before purchase.
3. OPENING HOURS
3.1. The Museum facilities are open to visitors from Tuesday to Sunday:
- In the winter season – from 1 October to 30 April from 9.00 to 4.00 pm;
- In the summer season – from 1 May to 30 September from 10.00 am to 6 pm; On Fridays from 10.00 am to 8.00 pm
3.2. The Museum reserves the right to close the sites to visitors on some specific holidays and other holiday time, as specified by the Museum’s Director.
3.3. The tickets are sold until 30 minutes before the closing of the sites.
3.4. Additional information on organised concerts, lectures, exhibitions and other public events is accessible on the Museum’s website: http://www.lazienki-krolewskie.pl and on its Facebook and Instagram profiles.
3.5. Free programmes of current events at the Museum and catalogues of the current educational offer are available at the ticket offices.
3.6. Visitors may access free Wi-Fi on the premises of the Museum.
3.7. The Museum reserves the right to temporarily close historical sites to visitors due to other events organised at the Museum. Relevant information is made available on the website: http://www.lazienki-krolewskie.pl.
4. RULES FOR VISITING
4.1. All the historical sites can be visited individually or in an organised group. Reservations are available only for guided tours. Individual visitors can purchase tickets/passes at the ticket offices.
4.2. For safety and conservation reasons the acceptable maximum number of people in a group of visitors is the following:
- In Palace on the Isle, the Old Orangery, the Great Annexe and in the Museum of Hunting and Horsemanship - 25 people;
- In the Myślewicki Palace - 20 people;
- In the White Pavilion - 15 people.
4.3. Larger groups are divided into smaller groups to suit visits to particular sites.
4.4. For groups visiting a number of sites, it is necessary to abide by the minimum number of people allowed to enter the site. The group can also be divided before entry to a smaller site.
4.5. In order to provide the highest standard of comfort to all visitors, groups of 10 or more visitors with a guide are obligated to use a GTS headphone system in the Palace on the Isle, the Old Orangery, and the Myślewicki Palace. Groups can have their own GTS systems or obtain them from the main ticket office in Palace on the Isle.
4.6. Organised groups, consisting of people up to 16 years of age can only visit the sites when accompanied by a warden.
4.7. School groups can stay at the Museum exclusively when accompanied by a warden/teacher. Wardens/teachers are responsible for disciplining the people under their care.
4.8. Groups can visit the historic sites with their own guide or hire a guide from a tour guide office cooperating with the Museum.
4.9. Using the tour guide services available at the Museum is free.
4.10. Guides who do not work with the tour guide office cooperating with the Museum but visiting the Museum with groups exceeding 10 people are exempted from paying the entry fee.
4.11. We accept phone reservations for organised groups from Monday to Friday between 8.00 am to 4.00 pm:
- By phone: (+48) 22 50 60 028;
- By e-mail: firstname.lastname@example.org;
- Via a form available on the Museum’s website;
- In the ‘Your visit’ tab.
4.12. Visitors entering the sites and their luggage can be subject to a check with electronic devices designed to detect dangerous items and materials.
4.13. During a tour, visitors are required to abide by the instructions of the guides and the Museum staff.
4.14. In the museum facilities, visitors should follow designated one-way touring paths. This rule does not apply to educational classes.
4.15. Large bags, backpacks, suitcases, umbrellas and Nordic-walking poles must be left in the cloakroom, which is free of charge.
4.16. At the request of the museum staff, visitors are obligated to wear overshoes.
4.17. Visitors who look after minors are held fully responsible for damages caused by the latter.
5. RESPONSIBILITIES OF TOUR GUIDES
5.1. Tour guides are responsible for disciplining visitors whom they are guiding around the Museum.
5.2. The responsibilities of tour guides include in particular:
- Introducing visitors to any permanent or temporary exhibitions before entry, including explaining appropriate behaviour in historical sites such as turning off or muting one’s phone, prohibition on touching the exhibits, prohibition on using flash while photographing;
- Touring along specifically designated paths and abiding by all instructions and remarks of the staff;
- Intervening in all cases of inappropriate behaviour displayed by a visitor;
- The guide and visitors under his or her care cannot obstruct any paths, entrances to particular sites or emergency exits, as well as disturb other visitors, children and teenagers taking part in museal classes, or other members visiting the site.
- The guide is forbidden from changing the agreed tours, dates and times of site availabilities, especially the times when permanent and temporary exhibitions are open;
- The guide leading a group exceeding 10 visitors is responsible for using a headphone GTS system;
- The guides at permanent and temporary exhibitions ought to be dressed appropriately and wear an ID.
6. RESTRICTIONS FOR PERSONS STAYING ON THE PREMISES OF THE MUSEUM
6.1. Every person visiting the Museum is required to respect the safety rules described in the Rules and instructions of the Museum staff.
6.2. At the Museum sites, it is prohibited to:
- Bring firearms;
- Bring dangerous and sharp objects;
- Bring animals (with the exception of a guide dog)
- Smoking cigarettes and e-cigarettes;
- Eat or drink;
- Bring and consume alcohol or other drugs and visit the sites under the influence of alcohol or other drugs;
- Conduct phone conversations using a mobile device;
- Touch the exhibits and elements of interior design and walls;
- Sit on furniture and destroy the elements of equipment belonging to the Museum;
- Run, jump and slide on the floor, inclined or steep surfaces;
- Display loud behaviour, disturb other visitors, create potentially dangerous situations;
- Conduct business, trade, advertising or political activities;
- Photograph or film the interiors of the sites using a flash, additional lighting, tripods or other equipment necessary for professional photographing or filming;
- Photograph or film security systems near the exhibits or in the exhibition rooms.
6.3. In case of damaging/destroying an exhibit, the visitor shall be fully responsible for covering the costs of its conservation.
7. PHOTOGRAPHING ON THE SITES
7.1. The approval of the Museum’s Director, Vice-Director or other competent Museum employee is required for:
- Taking and using commercially photographs featuring the exhibits, interiors, and architecture of the buildings situated on the premises of the Museum;
- Commercial photo/film sessions in the facilities;
- Wedding photo sessions in the facilities.
7.2. The approval shall be presented in written form or by electronic mail.
7.3. Photographing and filming sessions for commercial purposes are subject to applicable fees specified in the Museum price list.
7.4. Non-commercial photographing and filming may not disturb the tourist traffic and other visitors. The material may be later used exclusively for non-commercial purposes. The Museum reserves the right to prohibit photographing exhibits which do not belong to the Museum. The produced material cannot have any negative impact on the Museum’s image.
8. FINAL PROVISIONS
8.1. Visitors who do not abide by these Rules, by behaving in a way which threatens the safety of the collections, other visitors and the Museum staff, as well as visitors being under the influence of alcohol or narcotics, visitors who breach general rules of behaviour in public places may be requested to leave the premises of the Museum. In such event, they will not be entitled to any reimbursement of the ticket price.
8.2. The Royal Łazienki Museum in Warsaw is subject to video monitoring and secured by the Internal Security Guards – the Museum Guards and professional staff from a security company. The purpose of the video monitoring system is to enhance the safety of the visitors staying on the premises of the Museum and of the exhibits, and to protect the Museum property against theft and destruction and prevent any actions which may expose the Museum to damage.
8.3. Visitors are obligated to follow the instructions given by the staff, even in matters not covered by these Rules.
8.4. Entry to the Museum is tantamount to accepting these Rules.
We will appreciate any comments relating to your visit and we remain open to any remarks or suggestions. Please email us at: email@example.com or send us a letter to: Muzeum Łazienki Królewskie w Warszawie, ul. Agrykola 1, 00-460 Warszawa.